Troubleshooting Zoom Disconnections

If you are experiencing frequent disconnections while using Zoom, follow these troubleshooting steps to identify and resolve the issue:

1. Check Your Internet Connection

• Ensure you have a stable internet connection. If possible, use a wired connection instead of Wi-Fi.
• Run a speed test (e.g., via Speedtest.net) to check your upload and download speeds. Zoom requires at least 1.5 Mbps for video calls. If download and upload speeds on both is less than 1.5Mbps please reboot your router and wifi antennas.
• If your connection is weak, try moving closer to your router or disconnecting other devices that may be using bandwidth.

2. Restart Your Devices

• Restart your computer, router, and modem to refresh your connection.
• Close other unnecessary applications that may be using internet bandwidth in the background (e.g., YouTube TV, OneDrive, Email, Spotify).

3. Update Zoom and Your System

• Ensure you have the latest version of Zoom installed by visiting Zoom’s Download Center.
• Check for any pending operating system updates on your device (Start menu > settings > Windows update).

4. Adjust Zoom Settings

• Disable HD video under Video > Video Setting > Enable HD (uncheck).
• Turn off virtual backgrounds if they are enabled.

If none of these suggestions resolve the issue, please submit a ticket on our IT Help Desk Page.